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Delivering Happiness
天翼观点
Tony Hsieh shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life.
内容简介
Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the No.1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh, and make money too.
Sound crazy? It's all standard operating procedure at Zappos.com, the online retailer that's doing over $1 billion in gross merchandise sales every year.
The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success. In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life.
作者简介
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.
Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
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